Employee Attributes

Assignment 2 Task 1 (P1)

ICT Support Officer

1. Employee Attributes Definition:

Specific Attributes- This is important for an employee to have if they want to get a job as an ICT Support Officer. Specific attributes are job related and some of the things which will help you get a job as an ICT Support Officer are by having good computer skills which will help you when you have to do different tasks on the computer.

General Attributes- General attribute are soft skills and you gain these over the years by having experience doing different tasks. Employers expect you to have these and these will help carry out tasks in a job.

Two examples of employee attributes that may be required to be an ICT Support Officer- 1 specific to the job and 1 general (soft skill).

Specific Attribute- Qualifications

One specific attribute that may be required to be an ICT Support Officer is to have all the right qualifications which are needed for the job. You will need to get your GCSE C in English and Maths. This will show that you have met the grades needed for the job. You will also need to have a Level 4 or higher Qualification in ICT e.g. HNC. This qualification will be essential to be an ICT Support officer because it will show you will be able to handle all of the tasks which you are given. 

General Attributes- Time Management and a full current driving license

Some general attributes that may be required for an ICT Support Officer is to have good time management skills which shows that you are enjoying your work by turning up on time. Another soft skill which may be required is to have a full current driving license because you will be travelling to other campuses. This will show that you are willing to travel to complete your work and to meet Support Officers from other campuses.

Explain why the attributes are valued- The attributes which I have wrote about above are valued because the specific attributes show what all you have for the job including good computer skills and all of the qualifications needed while the soft skills are valued because they show what skills you have learnt over the years including you being able to work in a team.   

2. Employee Attitudes Definition

Employee attitudes refer to your own personal behavior in a work context. It is important to show a good attitude when you are applying for a job and when you are working because it will show your employer that you are enthusiastic about your job and you will work to the best of your ability.  

Two examples of personal attitudes that might be expected of an ICT Support Officer.

One example of a personal attitude that might be expected of an ICT Support Officer is to have Interpersonal Skills because you have to liaise with staff at all levels, external contacts and suppliers. This will show that you have good confidence. Another attitude you need is to be flexible because you have to adapt and learn new technology. This will show that you are willing to try new things to get better at your job. Finally you will need to be organized to maintain an inventory of equipment. This will show the employer that you are not lazy and you want to keep everything organised.   

Explain why these attitudes are valued by the employer- These attitudes which I have wrote about are valued by the employer because they show that you are willing to learn new technologies, you have good communication skills and are an organised worker.